Shipping policy

We hold no stock, and goods ship from China. We ship after your payment has arrived in our account. Payment is in full before shipment, unless our quotation states a deposit and balance.

Lead time, freight cost, trade terms (Incoterms) and carrier are stated in each quotation. Several trade terms are offered, for example EXW, FOB, CIF, DAP and DDP. The one that applies is stated in your quotation. Lead time is an estimate and starts when payment is received, unless the quotation says otherwise.

Freight is not included in product prices.

Tracking: when your goods ship, we send you the tracking number by email or WhatsApp.

Import duties and taxes are not included unless your quotation states DDP. Unless your quotation states DDP, you are the importer and handle customs clearance.

Import rules in your country, such as permits and customs papers, are your responsibility. On request, we provide the shipping documents we hold, such as the commercial invoice and packing list.

Voltage and plug are confirmed with you and written on the quotation.

Check the cartons and the goods when they arrive. If something is damaged or wrong, follow the Refund policy and report it within 7 days after delivery. Delivery means the day the goods are delivered to you, or collected by you or your freight forwarder.

Delays from customs, weather or carriers can happen. We tell you when we learn of one.

Risk passes to you according to the trade terms in your quotation. If the goods are damaged in transit while the risk is yours, claim the damage from the carrier or your insurer and tell us as well. If the risk is ours, the Refund policy applies.

Questions: WhatsApp +1 929 345 0492 or the contact page.

Fidara Dental Supply is operated by Tianjin Xingcha Yundu Technology Co., Ltd. (Tianjin, China), which issues quotations and proforma invoices, receives payment and ships orders from China.